Terms & Conditions

International Removal Companies London



These conditions explain the rights, obligations, and responsibilities of all parties to this Agreement. Where we use the word ‘you’ or ‘your’ it means the Customer: ‘we’, ‘us’ or ‘our’ means SPRING BOX (the remover). These terms and conditions can be varied or amended subject to prior written agreement. Your attention is drawn to Clauses 8, 9, 10, and 11 which limit our liability and you should therefore consider specialist insurance to cover your goods or premises. We are able to provide such insurance on your behalf under our master policy. Insurance will form a separate Agreement to these Terms and Conditions.



  • Our Quotation


  • Our quotation, unless otherwise stated, does not include insurance, customs duties and inspections or any other fees or taxes payable to government bodies.
  • We may change the price or make additional charges if circumstances are found to apply which have not been taken into account when preparing our quotation and confirmed by us in writing. These include:
    • You do not accept our quotation in writing within 28 days, or the work is not carried out or completed within three
    • Our costs change because of currency fluctuations or changes in taxation or freight charges beyond our
    • The work is carried out on a Saturday, Sunday, or Public Holiday or outside normal hours (08.00-18.00hrs) at your
    • We have to collect or deliver goods at your request above the ground floor and first upper
    • If you collect some or all of the goods from our warehouse, we are entitled to make a charge for handing them
    • We supply any additional services, including moving or storing extra goods (these conditions apply to such work).
    • The stairs, lifts or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles and/or containers to load and/or unload within 20 metres of the
    • We have to pay parking or other fees or charges in order to carry out services on your
    • There are delays or events outside our reasonable control which increase or extend the resources or time allowed to complete the agreed
    • We agree in writing to increase our limit of liability set out in Clause 1.
  • In any such circumstances, adjusted charges may apply and become


  • Work not included in the quotation
    • Unless agreed by us in writing, we will not:
      • Dismantle or assemble unit or system furniture (flat-pack), fitments or fittings.
      • Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or
      • Take up or lay fitted floor
      • Move items from a loft, unless properly lit and floored and safe access is provided.
      • Move or store any items excluded under Clause
    • Our staff are not authorized or qualified to carry out such work. We recommend that a properly qualified person is separately employed by you to carry out these


  • Your responsibility
    • It will be your sole responsibility to:
      • Declare to us, in writing, the value of the goods being removed and/or stored. If it is subsequently established that the value of the goods removed or stored is greater




than the actual value you declare, you agree that our liability under clause 8.1 and 8.2 will be reduced to reflect the proportion that your declared value bears to their actual value.

3.1.2    Arrange adequate insurance cover for the goods submitted for removal transit and/or storage, against all insurable risks as our liability is limited under clauses 8.1 and 8.2.

  • Obtain at your own expense, all documents, permits, permissions, licences, customs documents necessary for the removal to be
  • Be present or represented during the collection and delivery of the removal.
  • Ensure authorized signature on agreed inventories, receipts, waybills, job sheets or other relevant documents by way of confirmation of collection or delivery of
  • Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in
  • Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are, or will be
  • Prepare adequately and stabilize all appliances or electronic equipment prior to their
  • Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents.
  • Provide us with a contact address for correspondence during removal transit and/or storage of
  • Other than by reason of our negligence or breach of contract, we will not be liable for any loss or damage, costs or additional charges that may arise from failure to discharge these


  1. Goods not to be submitted for removal or storage
    • Unless previously agreed in writing by a director or other authorized company representative, the following items must not be submitted for removal or storage and will under no circumstances be moved or stored by us. The items listed under (4.1.1) below may present risks to health and safety and of fire. Items listed under (4.1.2) to (4.1.6) below carry other risks and you should make your own arrangements for their transport and


  • Prohibited or stolen goods, drugs, pornographic material, potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms and
  • Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of any similar
  • Plants or goods likely to encourage vermin or other pests or to cause infestation or
  • Perishable items and/or those requiring a controlled
  • Any animals, birds or fish.
  • Goods which require special licence or government permission for export or
  • If we do agree to remove such goods, we will not accept liability for loss or damage unless we are negligent or in breach of contract, in which case all these conditions will apply. If you submit such goods without our knowledge we will make them available for your collection and if you do not collect them within a reasonable time we will apply for an appropriate court order to dispose of any such goods found in the consignment without notice. You will furthermore pay to us any charges, expenses, damages, legal costs or penalties incurred by


  1. Ownership of the goods
    • By entering into this Agreement, you guarantee that:
      • The goods to be removed and/or stored are your own property, or
      • The person(s) who own or have an interest in them have given you authority to make this contract and have been made aware of these conditions.
      • You will pay us for any claim for damages and/or costs brought against us if either warranty (5.1.1) or (5.1.2) is not


  1. Charges if you postpone or cancel the removal
    • If you postpone or cancel this Agreement, we will charge you according to how much notice is given. “Working days” refer to the normal working week of Monday to Friday and excludes weekends and Public
      • More than 10 working days before the removal was due to start: No charge.
      • Between 5 and 10 working days inclusive before the removal was due to start: not more than 30% of the removal
      • Less than 5 working days before the removal was due to start: not more than 60% of the removal


  1. Payment
    • Unless otherwise agreed by us in writing:
      • Payment is required by cleared funds no later than two days in advance of the removal job/s.
      • Storage payments are taken by direct debit at the start of every month in advance.
      • You may not withhold any part of the agreed
      • Commercial clients are invoiced after their jobs. Payment is required in full within 7 days but no later than 30 days.
      • In respect of all sums which are overdue to us, we will charge interest on a daily basis calculated at 4% per annum above the prevailing base rate for the time being of the Bank of


  1. Our liability for loss or damage
    • Our liability for loss or damage is limited, as set out in clause 8.1.1 below. Alternatively, you may request us to increase our liability, as set out in clause

8.1.2 below:

  • In the event of our negligence or breach of contract resulting in loss of or damage to your goods, we will pay a sum equivalent to the cost of their repair or replacement whichever is the smaller sum up to a maximum of

£50 for any one item (see below), or

  • Prior to the commencement of work and subject to our having received your itemized valued inventory (see 3(3.1.1)) we may agree to increase our liability, for an additional charge. We will not unreasonably withhold consent to such a request. This is not insurance cover and you are strongly advised to accept the insurance offered in our quotation, or if arranging insurance cover yourself, you are advised to show this contract to your insurance
  • For goods destined to, or received from a place outside the United Kingdom
    • We will accept liability for loss or damage
      • arising from our negligence or breach of contract whilst the goods are in our physical possession, or
      • whilst the goods are in the possession of others if the loss or damage is established to have been caused by our failure to pack the goods to a reasonable standard where we have been contracted to pack the goods that are subject to the

In either circumstance clause 8.1.1 and 8.1.2 above will apply.

  • Where we engage an international transport operator, shipping company or airline to convey your goods to the place, port or airport of destination, we do so on your behalf and subject to the terms and conditions set out by that
  • If the carrying vessel/conveyance, should for reasons beyond the carrier’s control, fail to deliver the goods, or route them to a place other than the original destination, you have limited recourse against the carrier, and may be liable for General Average contribution (e.g. the costs incurred to preserve the vessel/conveyance and cargo) and salvage charges, or the additional cost of onward transmission to the place, port or airport of destination. These are insurable risks and it is your responsibility to arrange adequate marine/transit insurance


  • We do not accept liability for goods confiscated, seized, removed or damaged by Customs Authorities or other Government Agencies unless we have been negligent or in breach of
  • For the purposes of this Agreement an item is defined as:
    • The entire contents of a box, parcel, package, carton, or similar container; and
    • Any other object or thing that is moved, handled or stored by
  1. Damage to premises or property other than goods
  • Because third party contractors are frequently present at the time of collection or delivery our liability for loss or damage is limited as follows:
    • If we cause loss or damage to premises or property other than goods for removal as a result of our negligence or breach of contract, our liability shall be limited to making good the damaged area
    • If we cause damage as a result of moving goods under your express instruction, against our advice, and where to move the goods in the manner instructed is likely to cause damage, we shall not be
    • If we are responsible for causing damage to your premises or to property other than goods submitted for removal and/or storage, you must note this on the worksheet or delivery receipt as soon as practically possible or within a reasonable time. This is fundamental to the


  1. Exclusions of liability
    • Other than as a result of our negligence or breach of contract we will not be liable for any loss, damage or failure to produce the goods if caused by any of the following circumstances
      • By fire howsoever caused
      • By war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, third party industrial action or other such events outside our reasonable
      • By normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances.
      • By moth or vermin or similar
      • By cleaning, repairing or restoring unless we arranged for the work to be carried
      • By change to atmospheric or climatic OR
      • For any goods in wardrobes, drawers or appliances, or in a package, bundle, carton, case or other container not both packed and unpacked by
      • For electrical or mechanical derangement to any appliance, instrument, clock, computer or other equipment unless there is evidence of related external damage.
      • For any goods which have a pre-existing defect or are inherently defective.
      • For animals and their cages or tanks including pets, birds or
      • For plants
      • For perishable items and/or those requiring a controlled
      • For items referred to in Clause
      • For damages or costs resulting indirectly from, or as a consequence of, loss, damage, or failure to produce the goods including but not limited to loss of use or
    • No employee of ours shall be separately liable to you for any loss, damage, mis- delivery, errors or omissions under the terms of this
    • Our liability will cease upon handing over goods from our warehouse (see Clause 11.2 below).


  • Time limit for claims
    • For goods which we deliver, you must notify us in writing of any visible loss, damage or failure to produce any goods at the time of
    • If you or your agent collect the goods, you must notify us in writing of any loss or damage at the time the goods are handed to you or your

11.3 Notwithstanding clauses 8, 9 and 10 we will not be liable for any loss of or damage to the goods unless a claim is notified to us, or to our agent or the company carrying out the collection or delivery of the goods on our behalf, in writing as soon as such loss or damage is discovered (or with reasonable diligence ought to have been discovered) and in any event within seven (7) days of delivery of the goods by us.

  • The time limit for notifying us of your claim may be extended upon receipt of your written request provided such request is received within seven (7) days of delivery. Consent to such a request will not be unreasonably


  • Delays in transit
    • Other than by reason of our negligence or breach of contract, we will not be liable for delays in
    • If through no fault of ours we are unable to deliver your goods, we will take them into store. The Agreement will then be fulfilled and any additional service(s), including storage and delivery, will be at your
  • Our Right to Hold the Goods (lien)

We shall have a right to withhold and/or ultimately dispose of some or all of the goods until you have paid all our charges and any other payments due under this or any other Agreement. (See also Clause 22). These include any charges that we have paid out on your behalf. While we hold the goods you will be liable to pay all storage charges and other costs incurred by our withholding your goods and these terms and conditions shall continue to apply.


  • Disputes

If there is a dispute arising from this agreement which cannot be resolved, subject to the agreement of both parties, either you or we may refer the dispute to an arbitrator

appointed by the Chartered Institute of Arbitrators. The cost of any such arbitration will be at the discretion of the arbitrator. This does not prejudice your right to commence court proceedings.


  • Our right to sub-contract the work
    • We reserve the right to sub-contract some or all of the
    • If we sub-contract, then these conditions will still


  • Route and method
    • We have the right to choose the method and route by which to carry out the work.
    • Unless it has been specifically agreed otherwise in writing in our Quotation, other space/volume/capacity on our vehicles and/or the container may be utilized for consignments of other


  • Advice and information for International Removals

We will use our reasonable endeavours to provide you with up to date information to assist you with the import/export of your goods. Information on such matters as national or regional laws and regulations which are subject to change and interpretation at any time is provided in good faith and is based upon existing known circumstances. It is your responsibility to seek appropriate advice to verify the accuracy of any information provided.


  • Applicable law

This contract is subject to the law of the country in which the office of the company issuing this contract is situated.


  • Your forwarding address
    • If you send goods to be stored, you must provide an address for correspondence and notify us if it changes. All correspondence and notices will be considered to have been received by you seven days after sending it to your last address recorded by
    • If you do not provide an address or respond to our correspondence or notices, we may publish such notices in a public newspaper in the area to or from which the goods were removed. Such notice will be considered to have been received by you seven days after the publication date of the

Note: If we are unable to contact you, we will charge you any costs incurred in establishing your whereabouts.


  • List of goods (inventory) or receipt

Where we produce a list of your goods (inventory) or a receipt and send it to you, it will be accepted as accurate unless you write to us within 10 days of the date of our sending, or a reasonable period agreed between us, notifying us of any errors or omissions.


  • Revision of storage charges

We review our storage charges periodically. You will be given 2 months notice in writing of any increases.


  • Our right to Sell or dispose of the Goods

If payment of our charges relating to your goods is in arrears, and on giving you three months’ notice, we are entitled to require you to remove your goods from our custody and pay all money due to us. If you fail to pay all outstanding amounts due to us, we may sell or dispose of some or all of the goods without further notice. The cost of the sale or disposal will be charged to you. The net proceeds will be credited to your account and any eventual surplus will be paid to you without interest. If the full amount due is not received, we may seek to recover the balance from you.


  • Termination

If payments are up to date, we will not end this contract except by giving you three months notice in writing. If you wish to terminate your storage contract, you must give us at least 10 working days’ notice (working days are defined in Clause 6 above). If we can release the goods earlier, we will do so, provided that your account is paid up to date. Charges for storage are payable to the date when the notice should have taken effect.



  • Storage customers failed payment remedies

We take the issue of Prompt Payment very seriously and We have a right of lien over the Goods. A lien means that We have a right to retain the Goods until We have received full payment of the sums due to Us and We may sell or dispose of the Goods as described below. The lien lasts until the payment in full has been received by Us in cash, by bank transfer or by card payment.

24.1 If any sum payable is not paid when due, then You agree that, the Goods are left in the Unit at Your sole risk;

24.2 We exclude liability in respect of the Goods when payment or any other charges is overdue. We will be entitled without further notice to refuse You and Your agents access to the Goods, the Container/Unit and the Site and in some circumstances to install a new lock on the Container/Unit until the outstanding amount has been received by Us in full


24.3. If any sum payable is still outstanding one month after the service of written notice from Us requiring You to pay all outstanding amounts in full, or if You fail to collect the Goods after We have required You to collect them or if You fail to collect the Goods on expiry or termination of your storage agreement We may in Our absolute discretion:

24.3.1 send You a further notice in writing setting out the amount outstanding at the date of that notice and informing You that, if You do not pay the outstanding amount in full within 14 days of the date of the notice, We will sell some or all of the Goods as if We were the owner of the Goods and will pass all ownership of the Goods to the buyer. If You do not make payment in full within the time limits set out in the notice to sell, You authorise and consent to the sale or disposal of all Goods without further notice regardless of their nature or value.

24.3.2 We will sell the Goods by any method(s) reasonably available to achieve the best price reasonably available in the open market, taking into account the costs of sale. If We sell the Goods, We will apply the sale proceeds first against the costs incurred by Us in administering the debt collection and sale process, such as removal and cleaning costs, auction and collection costs and a charge for Our management time, and second to pay the debt due from You.

24.4. If sale proceeds are not enough to settle in full all of these costs and the outstanding sums due from You, You acknowledge that You will remain responsible for the balance and We will take action to recover the outstanding amounts through a debt collection agency. You will then also be responsible for the debt collection agency fees. If the sale proceeds are more than required to settle in full all of these costs and the outstanding sums due from You, We will hold the balance for You but We are not required to give You any interest on it.

24.5. If, in Our opinion and entirely at Our discretion, Your Goods are either not saleable, fail to sell when offered for sale, or are not of sufficient value to warrant the expense of attempting to sell, You authorise Us to treat the Goods as abandoned and We may dispose of all Goods by any means at Your cost.
We may dispose of Your Goods in the event that Goods are damaged due to fire, flood or other event that has made the Goods, in Our opinion, severely damaged, of no commercial value, or dangerous to people or property. We do not need Your prior approval to take this action but will send You notice within seven (7) days of assessing the Goods.

24.6. You acknowledge that We shall be entitled to continue to charge for storage from the date the debt becomes due until payment is made in full or the Goods are sold or disposed of. Notices will be sent by email and/or where We consider it necessary, by hand, registered letter or recorded delivery service. They will be sent to the address last notified by You to Us. If no address within the UK has been provided, We will use any land or email address We hold for You.











Spring Box London Limited

Unit 9, Falcon Business Centre, 14 Wandle Way, Mitcham, London


Company No.:10221920

VAT: GB 309767568





71 Thornton Gardens, SW12 0LQ078 248 82107info@springbox.com

Office hours

Monday-Friday08:00 - 18:00
Saturday08:00 - 18:00